SnazCom IT Services Ltd. is located in Surrey, B.C., Canada, It is an Information Technology (IT) consulting firm, whose clientele include small and medium-sized businesses in the greater Vancouver area, as well as private individuals. Keith Snazel, owner and president, has more than fifteen years’ experience in the IT industry and is ready to help you and/or your business meet your IT goals.
IT Audit – We conduct a comprehensive on-site audit of your business’s current systems, and identify deficiencies and risks. We work with you to build a solid, clear road map for you to your achieve your IT goals.
Data Storage and Data Redundancy – We build complete local and remote storage solutions with automatic backup systems to ensure your data remains secure.
Disaster Recovery Planning (DRP) – Do you have redundancies in place? If your office equipment was catastrophically lost in a fire or theft, how quickly could you be back in business? One week? One hour? We will ensure all is in place for you to retrieve your data and get back online quickly.
Telephony – Is your telephone system meeting your current requirements and those of the immediate future? Unified Communications means all of your business’s calls are routed and answered quickly by the right people at the right time. Enhanced Presence means everyone in the organization is available at the touch of a button… or not; you decide who interrupts whom and when.
Automated Telephone Attendants – SnazCom will set up your Interactive Voice Response (IVR) system so your callers are routed to the right department quickly. Â Statistics will reveal much about your incoming calls; who, when and where they end up in your organization. We can tune the IVR so all callers connect with the right someone with minimal wait.
Call and Support Centers – Need a support department? We can build you a customer support center to ensure your customers speak with your agents quickly. Learn how your customers are using your products, what works for them and what does not; comprehensive statistics show how your support calls are being handled.